MOTOTRBO - HotSOS - Hospitality

Helps hotels improve guest services, operations and bottom-line results.

Turbo Charge Communications at Your Hotels with HotSOS and MOTOTRBO™.

Today's guests are more sophisticated, more discerning, and have more choices than ever for their lodging needs. It's no longer enough to provide a clean room and a complimentary newspaper. Smart hoteliers must also provide an experience.

Making sure that the right information gets to the right person at the right time is the essence of communication. The power of HotSOS is turning information into communication that hotels can use to optimize service and give guests that "Wow!" experience. Motorola's MOTOTRBO™ Professional Digital Two-Way Radio System takes familiar radios and adds a two line text display for data. Together, they are a powerful combination to turbo charge communication at your hotels.

Smarter Integration. Better Communication

MOTOTRBO™ gives you the best of both worlds - familiar voice communcation by radio and wireless text messaging all in one device. HotSOS ensures that all guest incidents, requests, service orders, and even escalation alerts, are automatically communicated to your team's MOTOTRBO™ radios. Staff can instantly update service order status and guest information in real-time at the touch of a button, without involving a dispatcher.

Cost-Effective, Onsite Solution
MOTOTRBO™ allows your team to communicate with HotSOS instantly. HotSOS service orders are automatically routed to the right person, at the right time, everytime using easy-to-read text messages. Since MOTOTRBO™ is a completely onsite solution, there aren't any recurring monthly carrier fees to deal with and communication is virtually instantaneous.

Best of all, the interface between HotSOS and MOTOTRBO™ is direct so there is no other software or middleware to buy.

HotSOS and MOTOTRBO™ In Action

Give Guests the Experience They Want
HotSOS is the ideal tool to help you deliver that experience. A clean room, hot water, and an on-time wake up call are essentials. But that's where the experience begins. Guests want to feel at home. They want to be recognized. They want you to anticipate their needs and react swiftly to their requests.

HotSOS Turns Information into Communication
With HotSOS's intelligent guest matching, profiling, and stay history features, information about your guests is always at your fingertips. Your team will anticipate guest needs and be more proactive because HotSOS's unique automation always gets them the right information, right when they need it.

Recognize Guests Everywhere, Every Time
Since it's enterprise-enabled, HotSOS allows you to improve the guest experience everywhere in your organization. Imagine knowing that a VIP is arriving and what kind of room he prefers, and also knowing what type of experience he has had with other hotels throughout your group. Talk about recognition!

Of course, HotSOS delivers the essentials by automating and tracking preventive maintenance, service orders, and guest requests. All of this, in an affordable, easy to use, Internet-based application. Don't just give your guests a room. Give them what they want. Give them an experience!

Features

• Multi-lingual IVR
• Multi-lingual dispatching and screens
• Guest service console
• Guest profile & stay history
• Automated, intelligent business rules dispatching
• Automated report delivery
• SAAS model

Benefits

• Instant notification of guest requests, VIP arrivals, service orders, incidents, and escalations from HotSOS
• Lower cost of ownership
• Voice and data communications all on one secure system
• Improved mobility, responsiveness, and guest satisfaction
• One time fixed cost means no monthly airtime or usage fees
• Zero-defect guest experience
• Anticipate maintenance issues
• Recognize repeat guests across the entire enterprise
• Wow! guests by anticipating their needs
• Reduced guest call waiting times
• Faster response times
• Increased accountability
• Better communication
• Increased asset life
• Reduced labor costs
• Reduced maintenance costs
• Reduced liability
• Enterprise wide reporting
• 8 Month ROI

HotSOS is designed around the way a hotel works

The Guest call Assistant screen gives staff a complete view of the guest while on the phone, including stay history, outstanding incidents and requests, and even guest preferences.

The Order Console allows everyone to view their department work the way it makes sense for them. Creating and updating service orders and running reports couldn't be any easier.

Screens are easy to use and intuitive, keeping training costs to a minimum.

HotSOS Gives You What You Need to Run Your Hotel Better

Easy to understand, graphical reports can be created on the fly or automatically generated so they appear in your email inbox each day.

With HotSOS, you'll always know where you stand with your VIPs; what your top guest incidents are costing you; and who your most valuable customers are.

HotSOS lets you keep your finger on the pulse of the operation and ensure that your guests get the experience they expect every time.

Requirements

Motorola MOTOTRBO™ Radio System
Motorola Text Messaging Server With Email Gateway Enabled
MOTOTRBO™ Radio Models XPR 4500, 4550, 6500, 6550
HotSOS. MOTOTRBO Module